1. Eligibility and accuracy
You must be at least 18 years old and use the service only for yourself unless we expressly agree otherwise. You must provide complete and accurate information. The service may refuse or stop automated plan generation where answers indicate that clinical dietary management may be required.
2. Safety exclusions
The automated service is not offered for pregnancy or breastfeeding; diabetes requiring medication or insulin; kidney or liver disease; current or previous eating disorders; severe food allergies requiring medical management; prescribed therapeutic diets; or another condition or medication requiring specific dietary management. If any of these apply, do not purchase or rely on an automated plan.
3. Plan preparation and technology
Assessment answers may be processed by technology-assisted systems using the planning framework developed and refined by the founder of Emirati Balance. The framework shapes the service structure, food logic, lifestyle approach and safety rules used to personalize the plan. Technology assists in translating your answers into meal-planning content. Automated outputs can contain errors, and you remain responsible for checking that foods, ingredients and portions are suitable for you and consistent with the information you provided.
4. Purchase and delivery
You may complete an assessment before payment. A preview may be shown before purchase. The full digital plan is made available only after successful payment verification. The checkout price is the amount charged, subject to any tax or charge required by law.
5. No guaranteed result
Individual responses to diet and lifestyle changes vary. We do not guarantee any amount or speed of weight change, health improvement, or other specific outcome.
6. Allergies and food safety
You must disclose relevant allergies and restrictions accurately and independently check ingredients, labels, restaurant information, preparation methods and cross-contamination risks. Recipes and product formulations can change.
7. Personal use
Your plan is licensed to you for personal, non-commercial use. You may not resell, publish, distribute, or use it to provide services to another person.
8. Payments and no-refund policy
Payments may be processed by third-party providers such as Stripe. All sales are final and non-refundable once payment is completed and digital preparation or access begins, except to the extent a refund or remedy is required by applicable mandatory law or for a verified duplicate or unauthorized charge.
9. Availability
We may update, suspend or discontinue parts of the service where reasonably necessary. If a paid service cannot be delivered, any mandatory refund or consumer rights remain unaffected.
10. Liability
To the maximum extent permitted by applicable law, Emirati Balance is not responsible for loss caused by materially inaccurate or incomplete information supplied by a user, use outside the stated eligibility limits, or reliance on the service as medical or professional dietetic advice. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
11. Applicable law and consumer rights
Mandatory consumer-protection and other non-waivable rules that apply to you remain in force. Questions or disputes will be handled under the law and forum that are legally applicable to the transaction.
12. Contact
See the Legal & Contact page for operator and support details.
Refund Policy
All sales are final
Emirati Balance provides a personalized digital meal-planning service. By completing payment, you request immediate preparation and/or access to personalized digital content. Once payment is completed and preparation or access begins, the purchase is final and non-refundable to the fullest extent permitted by applicable law.
No refunds for change of mind or results
No refund is provided because you change your mind, decide not to use the service, do not follow the plan, dislike the recommendations, or do not achieve an expected result. No specific amount or speed of weight change is guaranteed.
Access problems
If a technical problem prevents access to the paid service, contact support. We will first attempt to restore access or deliver the purchased digital service. A technical issue does not automatically create a right to a refund where the service can reasonably be restored or delivered.
Duplicate or unauthorized charges
Verified duplicate charges or unauthorized payment transactions may be corrected or refunded as appropriate. Contact us through the Legal & Contact page and include the payment email, transaction reference and date.
Mandatory consumer rights
Nothing in this policy excludes or limits any refund, cancellation right, remedy or other consumer protection that applicable law does not allow us to exclude or waive. Where such mandatory law applies, it prevails only to the extent required.