1. Data controller
The service is operated by Velygon Digital, established in Greece, business/tax/registration number 056268670. Privacy requests can be sent to support@emiratibalance.com.
2. Information we collect
Depending on how you use the service, we may collect your name, email address, age, sex, height, current weight, goal weight, activity level, routine, meal frequency, food preferences, allergies or intolerances, dietary restrictions, safety-screening answer, purchase status, language preference, support communications, and technical information needed to operate and secure the site.
3. Why we use it
- to validate assessment answers and prepare the meal-planning service you request;
- to perform safety screening and prevent automated delivery in excluded cases;
- to process and verify payments;
- to provide support and troubleshoot the service;
- to measure site and advertising performance where permitted;
- to prevent fraud and meet legal, tax, accounting and compliance obligations.
4. Health-related information
Allergy, restriction and safety-screening answers may reveal health-related information. Where required by applicable law, we rely on your explicit consent to process this information for safety screening and plan preparation. We deliberately avoid asking for detailed diagnoses when the safety screen indicates that the automated service should not be used.
5. Automated processing and AI
Assessment information may be sent to automated service providers, including artificial-intelligence services such as OpenAI, to validate answers and generate plan content. Do not submit information that is not necessary for the service.
6. Payments
Payments are processed by third-party payment providers such as Stripe. Payment-card details are entered directly with the payment provider and are not intended to be stored by this website.
7. Hosting, analytics and advertising
We may use infrastructure, analytics and advertising providers such as Cloudflare, Google and Meta to host the service, secure it, measure performance and attribute advertising. These providers may process device, browser, network and event information according to their own terms and our configuration.
8. Legal bases
Depending on the purpose and applicable law, processing may rely on steps requested before entering a contract, performance of a contract, consent or explicit consent, legitimate interests, and compliance with legal obligations.
9. International transfers
Some service providers may process information outside your country. Where applicable law requires it, we use or rely on appropriate transfer safeguards.
10. Retention
We retain information only for as long as reasonably necessary to provide the service, handle support and disputes, maintain security, and meet legal, tax or accounting obligations. You may request deletion where applicable law gives you that right.
11. Your rights
Depending on applicable law, you may have rights to access, correct, delete, restrict or object to certain processing, receive a portable copy of data, withdraw consent, and complain to a competent data-protection authority.
12. Security
We use reasonable technical and organizational measures designed to protect personal information. No online service can guarantee absolute security.
13. Children
The service is intended for adults aged 18 and over and is not designed to collect personal information from children.
14. Contact
Privacy requests should be sent to support@emiratibalance.com or through the details on the Legal & Contact page.