1. Personalized digital service
The purchase unlocks a personalized digital program created from information you submitted. Because personalized work and digital access may begin promptly after payment, refund eligibility can be different from ordinary physical goods.
2. Mandatory rights
Nothing in this policy limits any refund, cancellation, cooling-off, conformity, or other consumer right that cannot legally be waived under the law that applies to you.
3. Before access begins
If payment is duplicated, charged in error, or the service has not been made available and work has not begun, contact support promptly. Eligible payments will be corrected or refunded.
4. After the personalized plan is unlocked
Once personalized digital access has begun at your express request, refunds are generally not offered for change of mind, to the extent permitted by applicable law. This does not affect rights relating to non-delivery, material defects, unauthorized charges, or other mandatory protections.
5. Delivery problem
If you pay but cannot access the plan, contact support. We will first try to restore access or provide the paid service. If we cannot do so within a reasonable period, a refund may be due.
6. How to request a refund
Use the support contact listed on the Legal & Contact page and include the payment email, transaction reference, date, and reason for the request.
7. Processing time
Approved refunds are returned through the original payment method. Bank or card processing times are controlled by the payment provider and financial institution.