1. All sales are final
Emirati Balance provides a personalized digital meal-planning service. By completing payment, you request immediate preparation and/or access to personalized digital content. Once payment is completed and preparation or access begins, the purchase is final and non-refundable to the fullest extent permitted by applicable law.
2. No refunds for change of mind or results
No refund is provided because you change your mind, decide not to use the service, do not follow the plan, dislike the recommendations, or do not achieve an expected result. No specific amount or speed of weight change is guaranteed.
3. Access problems
If a technical problem prevents access to the paid service, contact support. We will first attempt to restore access or deliver the purchased digital service. A technical issue does not automatically create a right to a refund where the service can reasonably be restored or delivered.
4. Duplicate or unauthorized charges
Verified duplicate charges or unauthorized payment transactions may be corrected or refunded as appropriate. Contact us through the Legal & Contact page and include the payment email, transaction reference and date.
5. Mandatory consumer rights
Nothing in this policy excludes or limits any refund, cancellation right, remedy or other consumer protection that applicable law does not allow us to exclude or waive. Where such mandatory law applies, it prevails only to the extent required.